Hexr Privacy and Cookies

  1. PRIVACY POLICY - HOW WE USE YOUR PERSONAL INFORMATION

    We are committed to protecting and respecting your privacy. This clause 3 sets out the basis on which any personal data we collect from you, or which you provide to us, will be processed by us. By visiting our website, you are accepting and consenting to the practices described in this clause 3.

    1.1 We may collect and process the following data about you:

    (a) You may give us information about you by filling in forms on our website or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, email address and phone number, financial and credit card information.

    1.2 We use information held about you in the following ways:

    (a) Information you give to us. We will use this information:

    (i) to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

    (ii) to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

    (iii) to provide you with information about goods or services we feel may interest you in pursuant of our legitimate business interests. If you are an existing customer, we will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer we will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, please tick the relevant box situated on checkout.

    (iv) to notify you about changes to our service;

    (v) to ensure that content from our website is presented in the most effective manner for you and for your computer.

    1.3 Information we collect about you. We will use this information:

    (a) to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

    (b) to improve our website to ensure that content is presented in the most effective manner for you and for your computer;

    (c) to allow you to participate in interactive features of our service, when you choose to do so;

    (d) as part of our efforts to keep our site safe and secure;

    (e) to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

    (f) to make suggestions and recommendations to you and other users of our website about goods or services that may interest you or them.

    1.4 Disclosure of your information:

    (a) We may disclose your personal information to our professional advisors or if we are under a duty to do so in order to comply with any legal obligation.

    1.5 Where we store your personal data

    (a) the data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"), where your data is being transferred outside of the EEA we will endeavour to protect your data with appropriate safeguards such as the EU-U.S. Privacy Shield, European Commission decision 2002/2/EC, Binding Corporate Rules or other appropriate safeguards. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

    (b) Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

    (c) Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

    1.6 Your rights

    (a) You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting our Customer Service team.

    (b) Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

    1.7 Access to information

    (a) European Union's General Data Protection Regulation (GDPR) gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be free of charge. You also have the right to: 

  • Right of access by the data subject
  • Rectification and erasure
  • Right to rectification
  • Right to erasure (‘right to be forgotten’)
  • Right to restriction of processing
  • Notification obligation regarding rectification or erasure of personal data or restriction of processing
  • Right to data portability
  • Right to object and automated individual decision-making
  • Right to object
  • Automated individual decision-making, including profiling

3.8 Changes to our privacy policy

(a) Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

 

2 COOKIE POLICY

2.1 Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Our website uses technology to collect information about its use, to distinguish between users, to help us provide you with a good experience and to allow us to improve the site and the service we offer. This means that when you visit our website, cookies or similar technologies will be placed on your computer or other device. 

2.2 Personal data means data which identifies or can be used to identify you as an individual, including online identifiers such as your IP address. It also includes pseudonymous identifiers (e.g. strings of numbers or letters) if it is possible for us to identify you from these.

2.3 Cookies are small text files that are placed on your computer, smartphone or other device when you visit our website. A cookie file is stored on your device and allows us to recognise you and make your visit easier and more useful to you when you revisit our website. 

2.4 Cookies allow us to recognise users (where appropriate), tailor the content on our website to fit the needs of our website's visitors and helps us improve the user experience. Without certain types of cookies enabled, we can't guarantee that the website and your experience of it are as we intended it to be. 

2.5 We use cookies to obtain information about your visits and about the device you use to access our website. 

2.6 This includes where available, your IP address and pseudonymous identifiers, operating system and browser type and, depending on the cookie, also includes the reporting of statistical data about our users’ browsing actions and patterns. 

2.7 Types of cookies - The length of time a cookie stays on your device depends on its type. We use two types of cookies on our website:

2.7.1 Session cookies are temporary cookies which only exist during the time you use the website (or more strictly, until you close the browser after using the website). Session cookies help our website remember what you chose on the previous page, avoiding the need to re-enter information and improve your experience whilst using the website.

2.7.2 Persistent cookies stay on your device after you’ve visited our website. For example, if you tick the ‘Remember me’ box when you login a persistent cookie will be used, so that the website remembers you the next time you use it. Persistent cookies help us identify you as a unique visitor. 

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