Contact

You might find the answer to your question here:

• How do I get my head scan?

  Please book an appointment here. We are based in London.

  https://hexr.com/pages/booking-an-appointment

  Alternatively you can visit one of our national or international retailers.

  https://hexr.com/pages/fitting

• How much is a Hexr?

  Your own custom Hexr comes at £299. This includes all washable liners, straps, ratchet system and the interchangeable shell and Hexr head scan.

• Is there a fitting system?

  Each Hexr helmet is built from the contours of an individual's head but will usually still require a ratchet system in order to ensure optimal fit. Certain head shapes may not require it which is why we made it removable.

  We also like to leave a little extra room in there to allow for your head to swell a little in the heat, or if you want to run a thick cap in the cold.

• When will it be shipped?

  As each order is custom made, your helmet can take 4-8 weeks to be delivered. It will be worth the wait, we promise!

• What happens if I don't like my helmet when I receive it?

  We offer a 100% satisfaction guarantee. Please get in touch with us at hello@hexr.com if you have any issues and we will be happy to solve the problem right away.

• Do you offer a crash replacement scheme?

  Yes! We offer a 100% crash replacement scheme in the first year. If you have a crash while wearing your HEXR please get in touch with us at hello@hexr.com to arrange a replacement

• Questions about the fit of your helmet?

  If you have questions about the fit of your helmet, please get in contact with us at hello@hexr.com

• Where are the Hexr helmets produced?

  HEXR helmets are 3D printed in the UK and Denmark. Every helmet is assembled in the UK.

• Does the helmet account for my head swelling with heat?

  Yes. The fabric liner combined with the option of adding our ratchet system accounts for the slight changes in size your head undergoes due to heat conditions. We have performed multiple thermal camera tests to measure this slight change.

• Do you sell internationally?

  Yes, we do - under certain circumstances.

  Due to the need for a head scan, we love to meet customers in our London HQ to do this but we can arrange for a postal-scan service.

• How heavy is the helmet?

  Each HEXR helmet has a unique weight because it is custom-made. The weight of the 3D printed honeycomb liner is printed on at the point of manufacture

• Which sunglasses are compatible with the ports?

  We have found that the majority of cycling specific sunglasses with straight arms (Oakley Jawbreaker, Radar EV, 100% Speedtrap, POC Do Blade, Crave) etc.) will work well. We recommend storing all sunglasses upside down.

  Unfortunately some larger sunglasses (Oakley Sutro etc.) or glasses with hooked arms (POC Nivalis etc.) will not work.

• What kind of certification does the helmet have?

  We fully comply with the European CE EN-1078. These tests comprise of a multitude of harsh impact scenarios at temperatures ranging from -20 0C to + 50 0C. 

• Do you comply with safety standards?

  Yes. Hexr was formed to create structures that absorb energy more efficiently than any other helmet. We have theoretical evidence that is due to be published and thousands of simulation hours, as well as hundreds of European certification impact tests. We not only pass the European Safety Standards, but we are significantly safer than other manufacturers that use foam structures.

• Do you exceed current safety standards?

  Yes. Not only do our structures greatly surpass the standards in terms of energy absorbed we also cover a greater range of sizes than required of the standards.

• Where do you do safety testing?

  Our test impacts were carried out at the British Standards Institute under CE EN-1078 criteria. Our certification was carried out at the same facility independently

• Do you make helmets for sports other than cycling?

  Right now we are focusing on making the best road cycling helmet possible. We’re certainly exploring other protective headgear sectors including, Motorsports, Snow-sports and Equestrian. Please join our mailing list where we will eventually send out a survey to see what product you would like Hexr to innovate on in the future.

• How aerodynamic is Hexr?

  Approximately 7 seconds over a 40 km time trial when compared to both the Giro Aether and the Kask Protone. This data was produced by TotalSim,  using a simulation of a pro-rider on the drops.

• Have you done skin abrasion tests?

  Yes, we’ve used skin simulants to test if the Hexr structure causes skin abrasion. Our impact tests have shown that there is no visible difference between Hexr and standard foam helmets.

• What tests have you done to show how aerodynamic it is?

  We have performed simulations in different riding positions and at different yaw angles to find the variation in Coefficient of Drag. Assuming a power output of 130 W, the coefficient of drag is used to determine the velocity and hence the time for a 40 km time trial.

• Each helmet is unique, so how do you ensure quality control?

  Our helmets are all certified by the CE EN-1078 Safety Standard ensuring the product offers adequate protection during an impact. To ensure each unique helmet is certified, our design and structure generation process has also been certified, rather than just the final product.

• Should the helmet be replaced after a crash?

  If any protective headwear that you may have has undergone any significant impact it is recommended that it is replaced. We offer a 100% crash replacement scheme in the 1st year. If you have a crash please get in touch at hello@hexr.com

• Can I customise my helmet?

  Yes. Not only is the HEXR helmet custom made to fit your head, but you can also add your own engraving (8 characters) As our helmet has detachable padding, chin straps and shells we wll be launching additional colours and options soon!

• Can I wash the interior of my helmet?

  Yes. The interior padding is detachable and can be cool washed. The shell can also be detached and gently washed with water and mild soaps/detergents.

• Are your helmets suitable for children?

  Unfortunately our helmets are currently only suitable for adults.

• If you haven’t found your answer...?

  Contact us here.