HEXR

The helmets are available in one size only and will fit heads between 55cm and 59cm, depending on model, which roughly equates to a standard size ‘Medium’. We would highly recommend measuring your head prior to purchase in order to ensure the sizing is correct.

In order to measure your head you'll need a flexible measuring tape (like a cloth or plastic tape measure). Wrap the tape around your head, positioning it slightly above your eyebrows and ears, and across the back of your head at the point where it naturally curves outward. Ensure the tape is snug but not too tight, note the measurement in centimeters, and compare that to the size range listed on the product pages.

Remember: every head is unique, and a measurement within the range doesn’t always guarantee a perfect fit.

The shipping status of your order can be checked with tracking ID you receive in your shipping confirmation email.

Do not modify, alter or change the helmet, particularly the outer shell of the helmet.  Do not add anything to the outside of the helmet, particularly stickers, decals or adhesives.

Yes, from certain countries. We can ship to anywhere that accepts the U.S. CPSC 1203 bicycle helmet safety standard, namely the USA, Canada, China, Taiwan, Japan, and Brazil.

Yes, you should replace your helmet after impact. This is because the helmet is designed to absorb energy through partial destruction of its inner materials, which may no longer offer full protection after a crash.

If the helmet was not involved in an accident or damaged by a significant impact, it is possible to reattach the panel using the original Dual Lock connectors. Simply re-position the panel in its original position and use gentle pressure to snap it in place. Please use common sense. If you have any doubts about the condition of your helmet or the RLS panels, it should be replaced.

Unfortunately we are not able to offer a crash replacement program.

We recommend that you replace a helmet with RLS every 3 years. Damage to the structure of a helmet can be invisible.

Our helmets are certified to U.S. CPSC 1203.

Clean with only mild soap and water using a soft cloth. Do not use chemicals, solvents, or heat. Store in a cool, dry place, away from direct sunlight and temperatures above 112°F (50°C)

All our helmets come with a one year limited warranty. To find out more specifically, please read our terms and conditions.

You can return your unused, unworn helmet within 14 days of receipt for a refund. Helmets must be in their original packaging and not damaged or altered.

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